Last Updated: [01-03-2024]

This Refund Policy outlines the terms and conditions under which Esuperpay (“we,” “our,” or “us”) provides refunds for products and services purchased through esuperpay.com. This policy applies to all products and services offered by Esuperpay.

Refund Eligibility

1. Digital Products and Services: We offer personalized training courses, which are considered digital products and services. Due to the nature of these products, we generally do not provide refunds once the course content has been accessed or delivered.
2. Exceptions: Refunds may be considered in exceptional cases, such as:
   • Technical Issues: If there are technical issues preventing access to the course content, and we are unable to resolve them within a reasonable time frame.
   • Misrepresentation: If the course content substantially differs from the description provided on our website.
   • Cancellation Before Access: If you cancel your purchase before accessing the course content.

Requesting a Refund

To request a refund, you must submit a refund request within [specific time frame, e.g., 14 days] from the date of purchase. To initiate a refund request, please contact our customer support team at [your contact email]. Please include your order details and a brief explanation for your refund request.

Refund Process

1. We will review your refund request and the provided details.
2. If your refund request is approved, we will process the refund within [specific time frame, e.g., 7 business days].
3. Refunds will be issued using the original payment method used for the purchase.

Non-Refundable Items

Certain items are non-refundable, including:

• Services Already Rendered: If services related to the course have already been rendered or provided to you.
• Downloadable Content: Downloadable materials, resources, or other digital content provided as part of the course.
• Third-Party Costs: Any costs associated with third-party services or platforms used in conjunction with the course.

Contact Us: [email protected]